Effective date: November 5, 2026.
Returns and Refunds
Returns and refunds are governed by our Refund & Returns policy, which controls if anything on this page conflicts with it. Because our products are research materials supplied for in-vitro laboratory use, the following policy applies to all orders.
Order Cancellations
Order cancellations are accepted only prior to shipment. Once an order has entered fulfillment or has been tendered to a carrier, it cannot be canceled or modified. To request cancellation before shipment, contact support@puritybiolabs.com immediately with your order number. Orders canceled before shipment receive a full refund to the original payment method.
The PurityBioLabs Quality Guarantee
PurityBioLabs stands behind the purity and accuracy of every product. If you independently have a PurityBioLabs product tested by an accredited, HPLC-certified third-party laboratory, and the resulting Certificate of Analysis demonstrates a purity level below the percentage stated on the product COA or a quantity variance greater than 10% from the labeled amount, we will (at PurityBioLabs’s sole option) issue a full refund of the product cost and initial shipping fees, replace the product, or issue store credit — and reimburse the reasonable costs of the third-party laboratory testing. To process a claim, PurityBioLabs must be able to verify the test results directly with the testing laboratory. This guarantee applies to the active component as scientifically established; researchers are responsible for understanding the yield of specific salt compounds.
Damaged, Incorrect, or Lost Orders
If your order arrives damaged, is incorrect, or does not arrive, contact us at support@puritybiolabs.com within 7 days of delivery (or expected delivery) with your order number and, where relevant, photos. We will make it right with a replacement or a refund.
Non-Delivery
If tracking shows a problem or your order has not arrived, contact us and we will investigate with the carrier and resolve it.
Lost Shipments
PurityBioLabs requires a 10-business-day waiting period from the date of carrier pickup before a package can be officially classified as lost and an insurance claim initiated. Shipping protection does not extend to packages confirmed as “Delivered” by the carrier.
Unopened Items
Due to the nature of research materials, opened items cannot be returned. For unopened items, contact us within 7 days of delivery and we will review your request.
Refunds
Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear after it is processed.
Questions about a return or refund? Email support@puritybiolabs.com.
Storage Requirements
Products must be stored in accordance with the specifications provided on the label and Certificate of Analysis. Failure to maintain proper storage conditions may result in product degradation. PurityBioLabs bears no responsibility for products improperly stored after delivery.
Regulatory Status
Products are labeled “For Research Use Only” and are not FDA-approved for any indication. PurityBioLabs is solely a supplier of research chemicals and is not a 503A or 503B compounding facility. The regulatory landscape for research chemicals is subject to change. Purchasers are responsible for compliance with all applicable laws.
PurityBioLabs LLC · Wyoming, USA · support@puritybiolabs.com