Because our products are research materials supplied for in-vitro laboratory use, the following policy applies to all orders.
Damaged, incorrect, or lost orders
If your order arrives damaged, is incorrect, or does not arrive, contact us at support@puritybiolabs.com within 7 days of delivery (or expected delivery) with your order number and, where relevant, photos. We will make it right with a replacement or a refund.
Unopened items
Due to the nature of research materials, opened items cannot be returned. For unopened items, contact us within 7 days of delivery and we will review your request.
Non-delivery
If tracking shows a problem or your order has not arrived, contact us and we will investigate with the carrier and resolve it.
Refunds
Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear after it is processed.
Questions about a return or refund? Email support@puritybiolabs.com.
For Research Use Only — Not for Human or Animal Consumption.