Ordering & use
Are these products for human or animal use?
No. All products are sold strictly for in-vitro laboratory research. They are not for human or veterinary use, consumption, diagnostic, or therapeutic purposes.
Who can place an order?
Orders are intended for qualified researchers and institutions. By ordering you confirm you are at least 21 years old and are acquiring these materials for lawful research use only.
What payment methods do you accept?
The available payment methods are shown at checkout. If you have a question about payment, contact us at support@puritybiolabs.com.
Can I change or cancel an order?
Contact us as soon as possible at support@puritybiolabs.com. Once an order has shipped it can no longer be changed — see our Refund & Returns policy.
Shipping
How quickly do you ship?
Orders are typically processed within 1–2 business days. A tracking number is emailed when your order ships.
How long does delivery take?
Domestic transit is typically 2–5 business days after processing, depending on the carrier and destination.
Do you ship internationally?
We currently ship within the United States. For other destinations, contact us at support@puritybiolabs.com before ordering.
Quality & verification
Are your products tested? Where is the Certificate of Analysis?
Every lot is third-party tested for identity and purity. Scan the QR code on the vial label or packing slip, or visit our Verify page, to open the product’s authenticity card and download its Certificate of Analysis. See the Certificates of Analysis page for details.
How should I store the material?
Unless noted otherwise, lyophilized material should be stored at -20°C and protected from light. Reconstituted material should be handled according to your laboratory’s own protocols.
Do you provide dosing or research protocols?
No. We supply research materials only and cannot advise on experimental design, reconstitution, dosing, or any use of the products.
Returns & contact
What is your return policy?
Damaged, incorrect, or lost-in-transit orders are made right with a replacement or refund. See our Refund & Returns policy for full details.
How do I contact you?
Use our Support form or email support@puritybiolabs.com. We reply within one business day.
For Research Use Only — Not for Human or Animal Consumption.